What does Smart Moderation do and what does it cost?
Smart Moderation is an AI comment moderation app for Facebook, Instagram and YouTube comments plus website and blog comments, sold to brands, public profiles and agencies. Plans start at $99 a month. Source
Smart Moderation strengths
- Publishes its prices, with two self-serve plans from $99 per month and a free trial signup. Source
- Lists Facebook Ads and Instagram Ads among supported platforms, so comments on paid posts are covered. Source
- Auto-hide of unwanted comments and AI flagging are included in every plan, including the cheapest. Source
- Offers a custom keyword blacklist that it states also catches misspelled and creatively spaced variants of each word. Source
- Also moderates comments outside social networks, on Disqus, HubSpot blogs, the Facebook Comments Plugin and through an API. Source
Smart Moderation limitations
- TikTok is not in its list of supported platforms. Source
- The cheapest plan covers 1 social profile and 1 user; 4 or more profiles move you to a custom Enterprise price. Source
- A free trial is offered but the site does not state how long it lasts. Source
- The site describes AI moderation only and lists no human moderation service in any plan. Source
Smart Moderation pricing
Checked on smartmoderation.com/pricing
| Plan | Price | Includes |
|---|---|---|
| Basic | $99 a month | 1 social profile, 1 user, unlimited comments |
| Pro | $249 a month | Up to 3 social profiles, 1 user, unlimited comments |
| Enterprise | Custom price | Custom price; 4 or more social profiles, multiple users, premium SLA support |
- Free trial
- Not stated
- Free plan
- No
Prices are shown with a dollar sign and no currency code; yearly billing is cheaper at $79/mo for Basic and $199/mo for Pro.
Every feature we checked
Each line is what Smart Moderation states on its own website, with the page it came from.
- Facebook comments
- Yes Source
- Instagram comments
- Yes Source
- TikTok comments
- No TikTok is absent from the list of supported platforms on the pricing page Source
- YouTube comments
- Yes Pricing page lists YouTube Channels as a supported platform Source
- Other places
- Yes Website and blog comments via Disqus, HubSpot blogs, the Facebook Comments Plugin and an API; no further social networks are listed Source
- AI moderation
- Yes States it uses natural language processing and machine learning, and claims a moderation success rate up to 96% Source
- Keyword filters
- Yes Optional AI-powered blacklist for custom keywords, which it states also catches misspelled and spaced variants Source
- Automatic hiding
- Yes Auto-hide of unwanted comments is listed in every plan; the FAQ also describes an auto moderation mode that removes comments without review Source
- Comments on ads
- Yes Facebook Ads and Instagram Ads are listed among supported platforms Source
- AI reply drafts
- Not stated Not stated on the vendor site.
- Shared inbox
- Yes States comments from all connected profiles are collected in one place and answered from a single dashboard Source
- Human moderators
- Not stated Not stated on the vendor site.
- Languages
- Yes States it works in multiple languages; no count or list is given Source
- EU data storage
- Not stated Not stated on the vendor site.
Questions about Smart Moderation
How much does Smart Moderation cost?
Smart Moderation's cheapest plan that moderates comments is Basic, at $99 a month. Its pricing page lists 3 plans.
Does Smart Moderation have a free trial?
Smart Moderation's website does not state a free trial.
Which platforms does Smart Moderation moderate?
Smart Moderation moderates comments on Facebook, Instagram and YouTube. It does not moderate TikTok.
Does Smart Moderation moderate comments on ads?
Yes. Facebook Ads and Instagram Ads are listed among supported platforms.
How we checked
Every fact on this page comes from Smart Moderation's own website, and each one links to the page it came from. We record the date we checked it and re-check every tool at least every 60 days. Where Smart Moderation does not say something, we mark it as not stated rather than guess.
We did not run our own tests on Smart Moderation, and we give no scores or star ratings. Read how we work.