What does BrandBastion do and what does it cost?
BrandBastion is an AI platform that moderates and answers social media comments, with plans up to Engage+, where its own team handles replies 24/7; the vendor says it is trusted by Fortune 1,000 and fast-growing DTC brands. It publishes no prices; plans are quoted after a demo, and it states a 15-day free trial. Source
BrandBastion strengths
- Moderates comments on Facebook, Instagram, TikTok and YouTube, plus X, LinkedIn and Threads. Source
- Covers ad comments, including dynamic product, dynamic language and dynamic experience ads, and TikTok Spark and influencer ads. Source
- Its Engage+ plan is a managed service: BrandBastion's team handles moderation, replies and escalations 24/7 using playbooks you sign off in advance. Source
- Every plan includes unlimited users and unlimited social profiles. Source
- Lists 194 language entries for classifying and tagging conversations. Source
BrandBastion limitations
- No public prices: each of the three plans on the plans page ends in a Book a demo button. Source
- Auto-reply workflows, the ready-to-send queue, reply approvals and replies from your help center are not on the entry Reputation+ plan. Source
- The privacy policy says personal data of people in the EU may be transferred outside the EU, and no hosting region is stated. Source
BrandBastion pricing
Checked on brandbastion.com/plans
No public prices. Plans are quoted after a demo.
- Free trial
- 15 days
- Free plan
- No
The plans page names three plans, Reputation+, Agent+ and Engage+, with feature lists and a Book a demo button on each and no prices, and https://www.brandbastion.com/upgrade-plan sends buyers to the sales team for personalized pricing. A 15-day free trial is offered on the self-serve sign-up linked from https://www.brandbastion.com/social-media-inbox, not on the three named plans.
Every feature we checked
Each line is what BrandBastion states on its own website, with the page it came from.
- Facebook comments
- Yes Page activity, organic, boosted post and ad comments, earned mentions, reviews and story replies Source
- Instagram comments
- Yes Organic, boosted post and ad comments, Reels, private messages, story activity, mentions and tags Source
- TikTok comments
- Yes Organic, ad and Spark ad comments, mentions, hashtag listening and direct messages Source
- YouTube comments
- Yes Video, Shorts and promoted video comments, plus keyword listening Source
- Other places
- Yes X replies and promoted ad comments, LinkedIn organic and ad comments, and Threads organic comments Source
- AI moderation
- Yes States its AI analyzes full comments for meaning, intent and nuance, unlike keyword-based tools Source
- Keyword filters
- Yes Keyword blockers auto-hide comments with chosen words, and exact phrases can be blocked inside quotation marks Source
- Automatic hiding
- Yes The Hide Workflow hides comments automatically based on predefined filters and exclusions Source
- Comments on ads
- Yes Lists dynamic ad comments (DPA, dynamic language and dynamic experiences) and TikTok Spark and influencer ads Source
- AI reply drafts
- Yes Auto-reply workflows, a ready-to-send queue, reply approvals and replies from your help center are on Agent+ and Engage+, not on Reputation+; saved replies are on every plan Source
- Shared inbox
- Yes One inbox for organic and paid comments, messages and reviews; the plans page lists it on all three plans Source
- Human moderators
- Yes On Engage+, BrandBastion's team handles moderation, replies and escalations 24/7 with playbooks you approve in advance Source
- Languages
- Yes Lists 194 language entries for conversation classification and tagging, using its models plus translation Source
- EU data storage
- No The privacy policy says personal data of people in the EU may be transferred outside the EU under Standard Contractual Clauses, and names AWS for storage without a region Source
Questions about BrandBastion
How much does BrandBastion cost?
BrandBastion publishes no prices. Plans are quoted after a demo.
Does BrandBastion have a free trial?
Yes. BrandBastion states a 15-day free trial.
Which platforms does BrandBastion moderate?
BrandBastion moderates comments on Facebook, Instagram, TikTok and YouTube.
Does BrandBastion moderate comments on ads?
Yes. Lists dynamic ad comments (DPA, dynamic language and dynamic experiences) and TikTok Spark and influencer ads.
How we checked
Every fact on this page comes from BrandBastion's own website, and each one links to the page it came from. We record the date we checked it and re-check every tool at least every 60 days. Where BrandBastion does not say something, we mark it as not stated rather than guess.
We did not run our own tests on BrandBastion, and we give no scores or star ratings. Read how we work.