What does Social Moderator AI do and what does it cost?
Social Moderator AI is a comment moderation tool that hides spam and abuse and drafts replies on Facebook Pages, Instagram, TikTok, YouTube and Google Reviews, built for brands, creators, politicians, sports clubs, news media, e-commerce and agencies. Plans start at €10 a month, with a 15-day free trial. Source
Social Moderator AI strengths
- Moderates comments on Facebook, Instagram, TikTok and YouTube, and also handles Facebook and Instagram direct messages. Source
- Every decision shows the matched rule, its confidence and a plain-language reason, and every action and undo is kept in a timestamped audit log that is on all plans. Source
- Moderates comments on ads and boosted posts alongside organic comments, including comments on ads that never appear on the Page. Source
- Rules are written in plain English, can be run against recent comments before publishing, and every published version is kept so a change can be rolled back. Source
- Public prices start at 10 EUR per month, with a 15-day trial and a free audit of recent comments that needs no card. Source
Social Moderator AI limitations
- The cheapest plan, Plus, covers 2 pages, 1 seat and 250 AI actions a month; each hide, flag, approve or reply draft counts as one action. Source
- Lead detection, Google Reviews, image and GIF moderation and political page support are not included on the Plus plan. Source
- Moderation rules must be written in English, and replies are written in the language set under Brand voice rather than the language of the comment. Source
- The privacy policy says data may be processed in countries outside your own, including the United States, and names no EU-only hosting. Source
How Social Moderator AI works
Moderation rules are written in plain English
Rules are written as plain English lines or paragraphs, with no regex or decision trees, and each rule can say what to keep visible as well as what to hide. A draft can be run against recent comments to see what would be hidden, flagged or answered, and the page states that nothing changes on your pages until you publish. Every published version is kept so you can roll back. Rules apply to every page in a workspace, direct messages have their own rule set, and the site suggests separate workspaces when a brand needs different policies. A comment that matches no rule stays visible. Source
Every decision shows its rule, confidence and reason
Each action shows the matched rule, the confidence level and the reasoning in plain words. Comments the AI is unsure about are marked Needs review instead of being hidden, so a person decides. Any decision can be unhidden, approved or re-evaluated in one click, and both the action and the undo are recorded in a timestamped audit log that is available on every plan. The log records AI decisions, hides and unhides, likes and replies, and who or what performed each action, and can be filtered by action type, date range or page. Source
Reply drafts in a brand voice, with a draft mode first
You describe the brand, choose the reply language and add example replies, and the site says drafts follow your tone, your phrasing and the things you never say. One voice can cover a whole workspace, and individual pages can have their own. Draft mode requires approval of each reply before it is sent, and Auto mode sends only replies above a confidence threshold you set. On Pro and Agency you can add knowledge sources such as shipping, returns or opening hours, which the site says replies quote instead of guessing. Source
Five channels, including ads and DMs
The product covers Facebook Page posts, Reels, ads and Messenger; Instagram posts, Reels, ads and DMs; TikTok video comments, which the site says are checked every minute; YouTube channel comments, which move to the held-for-review queue in YouTube Studio when hidden; and Google Reviews, which get AI reply drafts on Pro and Agency. Facebook and Instagram comments are moderated within seconds through Meta webhooks, and ad comments appear in the same inbox as organic ones, filterable by page, post or status. Source
Free audit of recent comments, then a 15-day trial
The free audit scores the newest 50 comments from your 10 most recent Facebook posts against four starter rules, and the site says it takes about a minute, needs no card and changes nothing on your Page. The report gives four counters (would hide, would reply, flag for review, would like) and, for each comment, the verdict, the matching rule, the AI confidence and a one-line reason. It is read-only. Each workspace gets one audit and each Page can be audited once. A card is asked for only when you start the 15-day trial, and nothing is charged until the trial ends. Source
Plan limits are pages, AI actions and seats
Plus is 10 EUR per month billed monthly or 9 EUR billed yearly and covers 2 pages, 250 AI actions per month and 1 seat. Pro is 49 EUR monthly or 40 EUR yearly for 10 pages, 2,500 AI actions and 3 seats. Agency is 199 EUR monthly or 160 EUR yearly for up to 50 pages, 15,000 AI actions and 15 seats. Each moderation decision and each AI reply draft counts as one AI action, while viewing comments, hiding manually and editing drafts do not. Plus leaves out lead detection, Google Reviews, image and GIF moderation and political pages. Source
Social Moderator AI pricing
Checked on socialmoderator.ai
| Plan | Price | Includes |
|---|---|---|
| Plus | €10 a month | 2 pages, 250 AI actions per month, 1 seat; no lead detection, Google Reviews, image and GIF moderation or political page support |
| Pro | €49 a month | 10 pages, 2,500 AI actions per month, 3 seats, all features |
| Agency | €199 a month | Up to 50 pages, 15,000 AI actions per month, 15 seats, all features |
- Free trial
- 15 days
- Free plan
- No
Monthly-billed prices in EUR. Yearly billing is cheaper: Plus 9 EUR, Pro 40 EUR and Agency 160 EUR per month, which the page describes as saving up to 20%. Free migration from another tool is offered on yearly plans only.
Every feature we checked
Each line is what Social Moderator AI states on its own website, with the page it came from.
- Facebook comments
- Yes Page posts, Reels, ads and Messenger Source
- Instagram comments
- Yes Posts, Reels, ads and DMs Source
- TikTok comments
- Yes Video comments, checked every minute Source
- YouTube comments
- Yes Channel comments; hidden comments move to the held-for-review queue in YouTube Studio Source
- Other places
- Partly Google Reviews, with AI reply drafts only and on the Pro and Agency plans; no other networks are listed Source
- AI moderation
- Yes States it reads meaning, not keywords, and catches reworded scams and coded insults Source
- Keyword filters
- Partly Rules are written in plain English; hard filters for known spam domains and words run before the AI, but the site does not describe user-managed keyword lists Source
- Automatic hiding
- Yes Auto-hide is on every plan; borderline comments are marked Needs review instead of hidden Source
- Comments on ads
- Yes Comments on ads and boosted posts arrive like any other comment, including ads that never appear on the Page Source
- AI reply drafts
- Yes AI drafts in a brand voice; Draft mode requires approval, Auto mode sends above a confidence threshold Source
- Shared inbox
- Yes One list for all connected accounts, with separate tabs for DMs and Google reviews Source
- Human moderators
- No The product feature list is software only; no managed moderation service is offered Source
- Languages
- Yes States the AI can read and moderate comments in any language; rules must be written in English Source
- EU data storage
- No The privacy policy says data may be processed in countries outside your own, including the United States; only Sentry error monitoring is named as EU (Germany) Source
Questions about Social Moderator AI
How much does Social Moderator AI cost?
Social Moderator AI's cheapest plan that moderates comments is Plus, at €10 a month. Its pricing page lists 3 plans.
Does Social Moderator AI have a free trial?
Yes. Social Moderator AI states a 15-day free trial.
Which platforms does Social Moderator AI moderate?
Social Moderator AI moderates comments on Facebook, Instagram, TikTok and YouTube.
Does Social Moderator AI moderate comments on ads?
Yes. Comments on ads and boosted posts arrive like any other comment, including ads that never appear on the Page.
How we checked
Every fact on this page comes from Social Moderator AI's own website, and each one links to the page it came from. We record the date we checked it and re-check every tool at least every 60 days. Where Social Moderator AI does not say something, we mark it as not stated rather than guess.
We did not run our own tests on Social Moderator AI, and we give no scores or star ratings. Read how we work.